> ## Documentation Index
> Fetch the complete documentation index at: https://magicpatterns.mintlify.site/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with Magic Patterns

We're here to help you get the most out of Magic Patterns! Support options vary by plan to ensure you get the right level of assistance.

## Free Plan

<AccordionGroup>
  <Accordion title="Email Support">
    Free users can reach out to our support team via email at
    [support@magicpatterns.com](mailto:support@magicpatterns.com). We aim to
    respond within 1-2 business days.
  </Accordion>

  <Accordion title="In-App Chat">
    Use the chat widget in the bottom-right corner of the app to message our
    support team directly. We're available during business hours to help answer
    questions.
  </Accordion>

  <Accordion title="Slack Community">
    Join our free [Slack
    community](https://www.magicpatterns.com/join-slack-community) to connect
    with other Magic Patterns users, share tips, ask questions, and get help
    from the community.
  </Accordion>
</AccordionGroup>

## Business Plan

<AccordionGroup>
  <Accordion title="All Free Plan Benefits">
    Business plan users have access to all support channels available on the
    Free plan, including email support, in-app chat, and the Slack community.
  </Accordion>

  <Accordion title="Dedicated Slack Channel">
    Business plan subscribers can request a dedicated Slack channel for direct
    communication with the Magic Patterns team. This provides faster response
    times and personalized support for your team. **To request a Slack
    channel:** 1. Go to **Settings** in your Magic Patterns dashboard 2.
    Navigate to the **Support** section 3. Enter your email and submit your
    request Our team will set up your dedicated channel within 1 business day.
  </Accordion>
</AccordionGroup>

## Enterprise Plan

<AccordionGroup>
  <Accordion title="All Business Plan Benefits">
    Enterprise plan users have access to all support channels available on the Business plan.
  </Accordion>

  <Accordion title="Dedicated Slack Channel">
    Enterprise customers receive a dedicated Slack channel for direct, real-time communication with our team. This channel is set up automatically as part of your onboarding.

    If you haven't received your Slack channel invite yet, you can request one from **Settings > Support** in your dashboard.
  </Accordion>

  <Accordion title="Priority Support">
    Enterprise customers receive priority support with faster response times and dedicated account management.
  </Accordion>

  <Accordion title="Technical Account Manager">
    Enterprise customers can opt to have a dedicated Technical Account Manager (TAM) included as part of their plan. Your TAM serves as a strategic partner, helping with onboarding, best practices, technical guidance, and ongoing success with Magic Patterns.

    To request a Technical Account Manager, reach out to your account contact or email [support@magicpatterns.com](mailto:support@magicpatterns.com).
  </Accordion>
</AccordionGroup>

## Quick Links

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:support@magicpatterns.com">
    Reach out via email for any questions or issues.
  </Card>

  <Card title="Slack Community" icon="slack" href="https://www.magicpatterns.com/join-slack-community">
    Join our free community for tips and help.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/documentation/get-started/faq">
    Find answers to common questions.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/documentation/troubleshooting/overview">
    Solve common issues with our guides.
  </Card>
</CardGroup>